Please make sure that your phone is unlocked, it is mean that do not tie to any operator you purchased it from. If it is, so you need to get a PIN from the seller to unlock.
1. Turn OFF your phone and remove all SIM cards
2. Insert Surfroam SIM into SLOT 1 (alone, no other SIM present)
3. Check next:
* Mobile Data is enabled
* Data Roaming is ON
* Network type set to 2G/3G/4G automatic (GSM/WCDMA/LTE)
* Network selection is ON
* Hotspot feature turned OFF
4. Delete any present APN records (profiles)
5. Set Surfroam APN globaldata:
follow the instruction step by step
On step “Enter Internet information” please enter:
Name: globaldata
APN: globaldata
Please DO NOT CHANGE any OTHER fields
Please DO NOT CHANGE or enter APN type
6. Restart and check the connection