Nowadays, all travel professionals suffer due to global pandemic, entire industries fall to shut down, and all related services get collateral damage.
We do our best to support you, despite the cost.
Mobile numbers are a scarce resource and are tightly regulated. Every month we pay to legal regulator's significant rental by each number, SIM and eSIM provisioned to the customer. That places certain conditions on Surfroam, including the effective, efficient, and proper use of numbering.
Any Surfroam balance purchased valid for one year from the purchase date, and every top-up purchase prolongs the existing valid balance to one year more.
We made an exception for all active customers and Surfroam balances were gratuitously prolonged repeatedly till the end of the year 2020.
Besides, if your balance expired, SIM or eSIM itself is still active one year from the last usage date.
So, even if your balance already expired, you may purchase any top-up amount starting from €25, and your SIM/eSIM reactivates and automatically extended for one year more.